In the past, I've used osTicket for my helpdesk system, and it's worked great. I have no real qualms with it. In fact, it's pretty awesome.
What I didn't like about it, if I were to nitpick, was that the “splash” or “home” page was unbranded. Now, I know you could brand it but that would take some time and I'm super lazy.
In all seriousness, I am trying to simplify my online business ventures and what I'm about to describe fits that to a “T” while keeping my Support page fully matching my website branding. Beware–this takes no tech whatsoever 🙂
You need to do 2 things to make this work:
- Create a page called “Support.”
- Put a contact form on that page.
That's it. I'm serious. Wasn't that easy?
Now, I'm using “custom contact forms” which is a more robust contact form manager and does take about 5 seconds of tweaking. But if you just want to get this going ASAP, just use the default form and insert the shortcode on the new Support page and you're done.
Obviously, this will not work for large teams (heck, it may not even work for teams greater than 1 in number). But if you simply want a “help desk” where your users can submit requests for help when they need it, this is definitely the way to go.